customer service

For most people, direct messages, whether that be directly on a company’s website or via an external chat app, is the most convenient way to get answers to common questions, from stock and pricing to order status and returns, and more. Some of the top messaging apps are free, like WhatsApp and Facebook Messenger. SMS […]

Customer support tools are critical in managing relations with and inquiries from your customer base, but there are many options. There are at least six types of tools, from live chat to phone support. Determining what types your customers expect and will benefit from is the first step. Tools range in price and capability, so […]