- Auto dialer software has benefits for companies of all sizes, not just large call centres.
- Most companies charge per agent or user, making it a scaleable option if you business is growing.
- Common features of auto dialer software include – besides automatically dialing a number and connecting the agent or playing a prerecorded message to a customer – lead filtering and optimization, metrics and reporting.
If you are not sure what to look for in auto dialer software or whether your business needs it, check out our guide below. This article explores the best auto dialer software of 2021, plus the many advantages to making the switch from manual dialing.
ShutterstockWhy Use Auto Dialer Software?
The advantages to using auto dialer software may seem obvious, yet many businesses still rely on traditional manual dialing. Implementing an auto dialing system will save your business a great deal of time and make the day-to-day task of connecting with customers more efficient. You may only save a few seconds of dialing time per call, but this soon adds up when your team makes thousands of calls every day.
Many auto dialer programs also come with advanced features that are designed to maximize your chances of connecting with a customer and making a sale, by making sure you reach out at the right time, to the right person. This is a strategy which could be devised without auto dialer software, though it would be time-consuming and far less efficient.
Finally, auto dialer software can help you keep track of your staff activity levels and overall performance, making it easier to improve and streamline operations over time. You may be hesitant to make the switch if you’re trying to cut costs, but this software doesn’t have to break the bank.
ShutterstockTop Auto Dialer Software for Businesses
Here are the best auto dialer software options for businesses, complete with pricing and key features:
1. Nextiva
Nextiva is almost universally considered to be the best auto dialer software for businesses that already use a CRM platform, like HubSpot, Zendesk or Salesforce, due to its seamless integration. Using Nextiva alongside most popular CRM platforms is so easy that your team member can place a call simply by clicking the phone icon next to the target contact. Nextiva is also the ideal choice for simplicity, as you’re getting a complete VoIP service rather than just an auto dialer.
Nextiva’s pricing depends on the number of users:
- 1 to 4 users: $27.95 per user, per month
- 5 to 19 users: $25.95 per user, per month
- 20 to 99 users: $22.95 per user, per month
- Over 100 users: $21.95 per user, per month
Features:
- Easy to use
- Seamless integration with CRM platforms
- Reliable
Screenshot: Nextiva2. PhoneBurner
PhoneBurner is cloud-based auto dialer software. It comes with an integrated CRM; however, you can use it alongside an existing CRM platform without too much difficulty. As far as call management goes, Phone Burner has excellent reviews. It claims to help businesses reach as many as 80 contacts per hour, and boost productivity by as much as 400%. It also offers lead filtering features, activity reports, email and texting, and local caller ID.
PhoneBurner costs between $149 and $199 per user per month, making it one of the pricier options on this list.
Features:
- Built in CRM
- Integrates with existing CRMs
- Activity reports
- Emails and texts
Screenshot: PhoneBurner3. ChaseData
ChaseData is a versatile auto dialer that works particularly well for smaller businesses. Unlike most of the other options on this list, ChaseData offers industry-specific plans and is commonly used by businesses within financial services, utilities, insurance, and hospitality. ChaseData is highly customizable and offers an affordable plan designed for small businesses with low call volume. Their top-end package targets large enterprises with a mixture of inbound and outbound calls.
ChaseData’s price plans are as follows:
- Small business: $89 per user, per month
- Professional: $139 per user, per month
- Enterprise: $169 per user, per month
Features:
- Highly customizable packages
- Industry specific services
- An ideal option for smaller businesses to avoid being overcharged
Screenshot: ChaseData4. ContactSPACE
ContactSPACE is an advanced auto dialer that supports intelligent outbound calls. The system is designed to maximize contact and conversions by making sure you reach out to the hottest contacts at the right time. It also allows you to manually prioritize contacts based on where they are in the sales pipeline and the urgency of the call. ContactSPACE is remarkable user-friendly and easy to set up, which means you won’t waste too much time on staff training.
ContactSPACE’s pricing is as follows:
- Silver: $105 per user, per month
- Gold: $139 per user, per month
- Platinum: $175 per user, per month
- Diamond: $239 per user, per month
Features:
- Intelligent outbound calls
- Advanced contact organization
- Easy to set up
- User friendly
Screenshot: ContactSPACEve9
Five9 is one of the most widely used cloud-based auto dialers, trusted by major organizations like DHL, Fitbit, and many others. In the 20 or so years that Five9 has been in operation, they have fine-tuned their offerings to include automatic time zone adjustments, predictive dialer, preview dialer, and some other excellent features. The company claims that businesses who use their software can see as much as a 300% increase in connected calls.
Five9 does not advertise their pricing. Contact them for a quote.
Features:
- Time zone adjustments
- Predictive dialers
- Preview dialer
- Established and trusted software
Screenshot: Five96. CallHub
CallHub offers everything you need in call center software. The auto dialer features predictive dialing, power dialing, preview dialing and robot dialing. This is a popular choice among political and charitable groups around the world due to its many integrated features specifically tailored to these types of organizations. Businesses using CallHub also benefit from local caller ID, live call monitoring and answer machine detection.
CallHub’s pricing is pay as you go, at $0.021 per call.
Features:
- Answer machine detection
- Local caller ID
- Live call monitoring
- A complete call center solution
Screenshot: CallHub7. Voicent
Voicent is a great all-rounder, used by businesses, non-profit organizations and government agencies globally. Like CallHub, Voicent offers a complete call center solution for managing inbound and outbound calls, texts and emails, and autodialing. This software comes with an integrated CRM, though it also works well alongside other CRM platforms. Voicent is a fantastic tool for sending widespread pre-recorded messages. It is frequently used for weather alerts, emergency notifications, and delivery notifications.
Voicent starts at $19 per user per month if you pay annually, plus usage fees.
Features:
- Pre-recorded message delivery
- Simultaneous calls
- Built-in CRM
- A complete call center solution
Screenshot: Voicent8. RingCentral
RingCentral is another software service than can be adapted to suit different industries. It is widely used in healthcare, financial services, retail and education. In addition to auto dialing, RingCentral includes everything you need to manage inbound and outbound calls, emails, texts, and other call center operations. Users can create custom campaigns to maximize productivity and increase call connections. RingCentral also has a host of features designed for remote workers, contact centers and cloud phone systems.
RingCentral does not advertise pricing online. Interested businesses should contact them for a custom quote.
Features:
- Predictive dialing
- A complete call center solution
- Create custom campaigns
- Industry-specific packages
Shutterstock9. Genysys Cloud
Genysys Cloud is a versatile auto dialer with advanced predictive dialing functionality. Of all the options on this list, Genysys Cloud is the best for tracking and reporting on call activity. This software facilitates phone calls, video calls, text messaging and emails. They offer three price packages with similar features; the higher packages offer more AI options and greater storage space. There are add-on features which can be linked to each price plan at an additional cost, making Genysys Cloud a highly customizable solution.
Genysys Cloud’s pricing is as follows (paid annually):
- Cloud 1: $75 per user, per month
- Cloud 2: $110 per user, per month
- Cloud 3: $140 per user, per month
Features:
- Highly customizable
- Advanced predictive dialing feature
- Best for activity tracking and reporting
Screenshot: Genysys Cloud10. Nice inContact
Nice inContact is best suited to larger organizations and call centers. They offer a complete call center solution which includes traditional dialing, auto dialing, performance management, integrated CRM and activity tracking. Using Nice inContact can give you a competitive edge, as it allows you to see how your performance compares to that of other, similarly sized call teams. This software supports predictive dialing, call recording, customer surveys and auto call distribution.
Nice inContact do not advertise their pricing online. They ask interested businesses to contact them for a quote.
Features:
- Best for large call centers
- Complete call center solution
- Compare performance with other centers
- Predictive dialing, call recording, and customer surveys
Screenshot: Nice inContact
